Frequently Asked Questions

general

Where are you located?

Our store is located in the Manono Street Marketplace, across from Big Island Candies. Our address is 697 Manono St, Hilo, HI 96720.

Do you deliver?

We offer delivery for custom cake orders and some of our BOOM! Packs.

Delivery is available island-wide and the fee is based on drop off location. When placing an order for delivery, please be sure to provide a telephone number so that our driver can reach you or the recipient. 

Do you offer same day orders?

No. All products ordered through our website require 48-72 hours notice unless otherwise specified (such as custom cakes, which require 2 weeks lead time). 

To accomodate last-minute orders, please call us directly or visit our shop, which is located in the Manono Street Marketplace, across from Big Island Candies. Our address is 697 Manono St, Hilo, HI 96720 and we are open Monday-Saturday 11am-6pm, and Sunday 9am-2pm.

Do you offer Gluten Free or Vegan options?

Sorry, we don’t offer gluten or vegan cupcakes at this time. 

Are any of your products sugar-free?

Unfortunately we don’t currently offer sugar-free dessert options – but we may in the future!

Do you allow substitutions for your flavors or ingredients?

Sorry, unfortunately we do not allow substitutions to our flavors or ingredients. Please Check back often for new flavors and holiday specialty items!

What are your products made with?

Cupcakes, BOOM! strives to make every dessert we produce both beautiful and delicious, and use only the highest quality ingredients available. All our products are baked with love, and made from scratch in our bakery daily!

Do you cater?

Yes! We offer catering services upon request. Please contact us for more information about our catering menu.

Do you offer wholesale pricing?

No, we do not currently offer wholesale pricing.

Are you hiring?

Cupcakes, BOOM! is always looking for talented, positive individuals to join our team. Resumes are accepted in person at our store or may also be submitted by email. We are also exploring internships – contact us for more information!

sales and ordering

How do I order a cake?

Simply fill out the form on the Custom Cakes page and Nikki, our lead cake designer (owner of Cupcakes, BOOM!) will get back to you within 24 hours.

Do I need to make a deposit?

Any custom cake, or order totaling $100+ requires a 50% non-refundable deposit to reserve the date.

Can I phone or e-mail an order for pick-up?

The best way to place an order is through our online shop. You can also contact us by phone or email, or visit our shop to place an order or chat with our baker. 

Do you ship your cakes or cupcakes?

No. Unfortunately at this time we are unable to offer shipping inter-island or to the mainland. Mahalo for understanding! Please come visit us at our store to try our products =)

How do I cancel my order?

Orders must be cancelled within 48 hours of the preferred delivery date. Please call us at (808) 430-1653 so that we may assist you with your request.

What is your return policy?

If there is a problem with an order you received, please call us at (808) 430-1653 or email us ASAP. Refunds may not be given for refusal of delivery, delivery delays caused by inclement weather, or incomplete or incorrect delivery address.

custom cakes 

If I send you a picture, can you make it exactly like that?

Although we appreciate photo inspirations for your specific cake design, we do not replicate designs.  We will however, take inspiration from the concept and produce a uniquely designed CUPCAKES, BOOM! cake.

How can I estimate the number of servings I can get from one of your individual or tiered cakes?

We do our best to provide accurate estimates on each product page of how many slices our cakes will serve. If you are unsure, please contact us!

How much advance notice do you need for a custom cake?

Cupcakes, BOOM! books out for custom cake orders 2-3 weeks in advance. Order early!

Do you offer custom wedding cakes?

Yes! We believe that cakes are at the center of any party, and weddings are no exception! We love working with couples to design a delicious and beautiful centerpiece for their wedding. Choose from single, double, or triple tier cakes, or mix things up with cupcake towers and dessert tables. Please click here for more information on our wedding and bridal specialties.

Do you offer consultations?

Yes! We offer personal consultations and tastings in our shop, as well as tasting assortments you can pick up and take home – like our Bridal Boxes!

Call us or email us to schedule a consultation, or visit our shop to speak to one of our bakers.

I don't want to pay for delivery. What are my options?

We believe cakes are the cornerstone of any special event – we would hate to have your event ruined by the heat, traffic, or accidents! That’s why we highly recommend delivery when ordering a large (2-3 tier) custom cake.

We are experts in driving with tiered cakes, and guarantee your cake will arrive beautiful, fresh, and on time.

Want some sweet stuff in your inbox?

Join our mailing list to receive the latest news and updates from Cupcakes, BOOM!

Thank you for subscribing! Check your inbox to confirm your subscription to our newsletter.